Data Recovery ProHelp centre
Answers about installing on a Mac or Windows PC, scanning cards, recovering files, paying and your account.
What to do first when files go missing · Frequently asked questions
Mac
Installing, the password prompt, macOS messages and uninstalling.
Windows
Early access. Installing, the Windows prompts, what's different and uninstalling.
Getting started
Your first scan, on a Mac or on Windows.
Scanning
Quick and deep scans, slow scans and what's supported.
Results and recovery
What the labels mean and where your files go.
Payments and licence
The price, the free allowance, invoices and refunds.
AI restore and credits
Restore with AI, buying credits, refunds and what happens to your photos.
Your account
Optional sign-in, email changes and deleting your data.
Troubleshooting
Updates, crashes and reporting bugs.
Privacy and safety
Read-only scanning and what leaves your computer.
Still stuck?
Send us a message and we'll reply by email, or chat with us on the support page.