Data Recovery ProExport your data
- Sign inGo to your account.
- Open Settings and choose Export dataYou get a file with everything we hold about you: your account, purchases and tickets.
Delete your account
- Sign in and open Settings
- Choose Delete accountType DELETE to confirm.
This deletes your login, your support tickets and their messages. It cannot be undone.
The law requires us to keep records of purchases for tax. They are kept, but unlinked from you and with your email address removed. Paddle keeps its own records of your payment; see Paddle's privacy notice.
Recovered files on your computer and receipts already in the app are not affected.
AI restore credits on your account are lost when you delete it. They don't go back to the app and can't be refunded afterwards, so use them first, or ask for a refund of unused credits within 14 days of buying them. See refunds for credits.
More detail is in our privacy notice.
Related articles
Was this helpful?
If this didn't answer your question, tell us what you need and we'll reply by email.