Data Recovery ProFailed restores
If a restore fails, or you stop Enhance before a photo is finished, the credit for that photo goes straight back on your balance. You don't need to contact us.
Unused credits
Within 14 days of buying a pack, you can ask for a refund of the credits in it that you haven't used. The refund covers those unused credits, and they are taken off your balance. The free credits that come with a paid recovery aren't refundable.
Used credits
Credits already spent on restored photos can't be refunded, because the restore has been done. If a restored photo came back broken, for example it won't open, tell us and we'll look at it.
How to ask
- Find your order IDIt is in Paddle's receipt email and, if you have an account, on your account page.
- Contact usUse the support form, or request it at paddle.net with the email you paid with.
Refunds go back to the payment method you used. The full terms are in our refund policy. Refunds for recovering files are covered in refunds.
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