Data Recovery ProAfter you pay, Paddle tells our server, which adds the credits to the copy of the app that opened the checkout. While the app shows Finish paying in your browser, it checks your balance every few seconds.
What to check
- Click Check AgainIt's on the Finish paying in your browser screen in Enhance. If you closed that screen, open Enhance again: the tag next to Restore with AI shows your balance.
- Check the payment went throughLook for Paddle's receipt email, including in your spam folder. If there isn't one, the payment may not have finished. Check your bank or card statement before you try again.
- Check you're onlineThe app needs an internet connection to fetch your balance.
- Use the copy of the app you paid fromCredits go to the copy of the app that opened the checkout. If you were signed in when you paid, sign in from the app on any computer and they appear. If you weren't, and you have since reinstalled the app or moved to another computer, contact us and we'll move them across.
If they're still missing
Contact us with the order ID from Paddle's receipt email. We can see whether the payment reached us and put it right. If you bought the same pack twice by mistake, we refund the extra payment.
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