How can we help?

Find the fix for your Mac or Windows PC below, or open a support ticket. A person reads every ticket, usually within one working day.

Just lost files? Stop using the card or drive until you have scanned it. Anything new saved to it can overwrite what you want back.

Help for your computer

The most common questions on a Mac.

The Windows version is new. If something doesn't work, please tell us.

Write to us and we reply by email. You can follow the ticket online.

Talk to us live when we're online. When we're not, leave a message and we'll email you.

Signed in? See your tickets and our replies on your account page.

Which computer are you using? Mac Windows

Name (optional)

What is it about? Subject

Order number (if you paid)

App version (optional)

Computer model and system version (optional) Message

Say what kind of card or drive it is, what happened to the files, and what the app shows. Please don't send your photos or files; we never need them.

Reporting a bug? What to include

The app version, shown on the app's Help & support screen.
Your computer and its system version. On a Mac that's the model and macOS version, from Apple menu › About This Mac. On Windows it's the Windows version, from Settings › System › About.
What you did and what happened, with the exact wording of any message and the scan percentage if it stopped.

More detail in Reporting a bug.

By sending this you agree we can use what you write to help you, as described in the privacy notice.