Data Recovery ProYou see every file and its label before you pay. If files you recover after paying don't open, ask within 30 days of the purchase and you get your money back. If you were charged twice or by mistake, we refund the extra payment.
How to ask
- Find your order IDIt is in Paddle's receipt email and on your account page.
- Contact usUse the support form, or request it at paddle.net with the email you paid with.
- Tell us what didn't openWhich kinds of files, and what happened when you tried. We never need the files themselves.
Refunds go back to the payment method you used. The full terms are in our refund policy.
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